What is the advantage to Guardsy® over other protective barriers?
Nearly every sneeze guard and protective barrier supplier uses cheap, thin acrylic plastic that scratches easily and bows under its own weight. Guardsy® uses American made, abraision resistant polycarbonate, a much more durable material with extremely high impact-resistance that won't warp shape. Guardsy® prides itself on the highest quality guards on the market. Try out one of our products today and experience the Guardsy® difference.
How do I locate a specific product or material on your website?
Many popular products are listed in categories on the front page at guardsy.com - All items can be found using the dropdown menu bar, or searched for using the search field at the top of the page.
How do I get a quote?
Call one of our experts at 888-768-5759 or browse the website, add the products you desire to your shopping card, and click checkout to enter your zip code and calculate your total.
How do I order online?
1.) Add the Items to Your Shopping Cart
If you want to order an item, click the "Add to Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the “Your Cart” link at the top right of every page of our website.
2.) Proceed to Checkout
Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item right away, click the "Delete" button below the "Update Qty" button. If you want to update the quantity, you may also do so here.
When you're ready to place an order for everything in the "Shopping Cart" section of your cart, you may enter a promotional code (if available). Enter your zip code and click the "Calculate Shipping" button to calculate cost and which shipping options are available to you.
3.) Enter a Shipping Address
Tell us where you would like to ship your order. If you are shipping to an APO or FPO address, please call us at 888-768-5759 for further instruction. If you are shipping to a post office box, please enter the words "PO BOX" before your box number to ensure that the order is delivered by the U.S. Postal Service.
4.) Choose a Shipping Method
Consider how quickly you would like to receive your order, and choose a shipping method. Ship time is ship speed plus cut time. The shipping charge for your order will be displayed on the order summary page just before you submit your order.
5.) Provide Payment Information
Next, let us know how you would like to pay for your order. Guardsy® accepts Net 30 terms on approved credit, AMEX (American Express), MasterCard, Visa, or Wire Transfer. For orders by check, please contact our customer service staff at 888-768-5759. No C.O.D. is available.
6.) Provide Billing & Shipping Information
If shipping information is same as the billing, you may select to copy the information over.
7.) Review and Submit Your Order
Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, select the "Secure Checkout" button to submit your order.
Do you have a minimum purchase amount?
There is no minimum purchase amount.
What methods of payment does Guardsy® accept?
Net 30 terms on approved credit, AMEX (American Express), MasterCard, Visa, or Wire Transfer. For orders by check, please contact our customer service staff at 888-768-5759. No C.O.D. is available.
How long will it take for me to receive my order?
Please allow 24-48 hours for this order status information to become available. Orders typically ship within 2 working days. Cut to size orders will be subject to warehouse cutting schedules and typically ship within 3-5 business days. Travel times vary by your shipping point and destination; the average is 4 business days for non-cut-to-size items.
Can I check the status of my order and track it?
Call or email us to check the status of your order. The shipper's tracking information will be provided to you when available.
Can you ship my (parcel) order internationally?
Guardsy® gladly ships worldwide. Available products, shipping rates and fees vary depending on the delivery address for your order. Your packages may be subject to customs fees and import duties of the country to which your order ships. These charges are the recipient's responsibility. Please call 888-768-5759 for rates to your country. Freight (non-parcel) is case by case but many times we are able to ship only to a freight forwarder.
International shipments can only be shipped through UPS or USPS, unless otherwise specified by the customer to use their account. Our shipping through USPS is limited to flat rate boxes. Please call 888-768-5759 if you wish to use your own shipping account. NO HAZARDOUS MATERIALS WILL BE SHIPPED INTERNATIONALLY.
Available products, shipping rates and fees vary depending on the delivery address for your order. Your packages may be subject to customs fees and import duties of the country to which your order ships. These charges are the recipient's responsibility. Please call 888-768-5759 for rates to your country. Freight (non-parcel) orders are case by case but many times we are able to ship only to a freight forwarder.
Do you offer volume discounts?
Yes, bulk discounts apply automatically at checkout.
My product arrived damaged, how can I get a refund?
Give us a call at 888-768-5759 to give us details about the damage to your item. You'll also have the opportunity to tell us if you want to return the item for a refund or receive a replacement item. Contact us for mandatory authorization number. ISO requirements allow no exceptions. Credit cannot be issued until product is received and inspected in our facility.
Why is my credit/debit card being declined?
To protect your security and privacy, your bank cannot provide Guardsy® with information about why your payment was declined. Because of this, you need to contact your bank directly to solve payment issues. If you believe the error is on our end, please try ordering by phone by calling 888-768-5759.
How do I cancel my order?
Orders that have already processed and are out for shipping cannot be modified. Call us at 888-768-5759 see if your order has been processed.
Do you accept C.O.D.s?
We do not accept any Cash/Collect on Delivery options. For your convenience, we have 7 physical locations throughout the U.S that offer in store pick up. See our stocking facilities. Please call in orders before visiting one of our locations.
Will any of my personal information be sold or shared?
Guardsy® knows that you care how information about you is used and shared, and we're not in the business of selling customer information. The information we learn from customers helps us personalize and continually improve your shopping experience. We may send you periodic email deals, promotions and product information for Guardsy® products and services.
Will you charge sales tax on my order?
We collect sales tax in WA, CA, TX, AL, and ID.
Is your product made in the US?
Most of our materials and products are manufactured in the United States. Although we make every effort to sell products primarily manufactured in the United States, we also sell some products specifically designed overseas. Our quality control division ensures every product that comes in and leaves our distribution center meets standards that Guardsy® can stand behind.
Where do you ship?
We ship world-wide. Please call 888-768-5759 for rates to your country.
Can you ship via air freight?
Yes, we have many shipping options. We work with various companies to deliver your order in the timeliest fashion. If you have a preferred method of shipping, please do not hesitate to ask by calling 888-768-5759.